Useful links to support organisations

Help with your immigration status

the3million is not authorised to provide immigration advice. Below are resources you may find useful, including recommended accredited immigration advisors, and other organisations to help you with issues beyond your immigration status.

Please also report your problem.

Seraphus

Seraphus is a specialist immigration law firm, official partner of www.freemovement.org.uk and contracted by the European Union to provide legal and policy advice to the European Delegation in the UK and EU27+ Embassies on the EU Settlement Scheme: www.seraphus.co.uk/Contact.

They provide a fixed price online video link consultation - see www.seraphus.co.uk/services/videolink.

Settled

Settled is a charity which assists EU citizens in the UK whose rights were affected by Brexit. They provide free advice and representation at OISC Level 3, and cover all aspects of the EUSS. They have advisors operating in many European languages, including Romanes. They also provide advice about the Ukraine visa schemes: www.settled.org.uk.

Work Rights Centre

The Work Rights Centre can help support people with complex EUSS issues including late applications and appeals.The Work Rights Centre can also help with employment matters: www.workrightscentre.org/get-our-help.
Their website contains a useful tool to help determine eligibility for Universal Credit - see www.workrightscentre.org/universal-credit.

Rights of Women

Rights of women is a charity charity dedicated to providing frontline legal advice to women experiencing all forms of violence against women and girls in England and Wales.

www.rightsofwomen.org.uk/get-advice/immigration-and-asylum-law/

The AIRE Centre

The Advice on Individual Rights In Europe (AIRE) Centre is a charity which provides free advice to individuals and advice organisations. They operate an advice line between 10:30 - 6pm Mon - Fri: 020 7831 4276. They also provide a lot of resources about the rights of EU citizens: www.airecentre.org

Citizens' Rights Project: Scotland (CRP)

CRP provides free information, advice and support for EU citizens in Scotland, with multilingual accredited advisers:
www.citizensrightsproject.org/1-2-1-support

Polish Migrants Organise for Change (POMOC)

POMOC offers multilingual support and advice at level 1 OISC to Eastern European citizens, on the EUSS, and access to healthcare and housing: www.pomoc.org.uk

Indoamerican Refugee and Migrant Organisation (IRMO)

IRMO, based in south London, offers immigration and welfare advice to Spanish and Portuguese speaking communities from Latin America, and has extensive experience of EUSS cases: www.irmo.org.uk

GYROS

Gyros in East Anglia provides free immigration advice to a range of multilingual European communities, as well as advice on housing and welfare access: www.gyros.org.uk

East European Resource Centre (EERC)

EERC offers support in several languages to Eastern European nationals living in the UK. They offer immigration advice as well as support in other areas too, from housing and welfare, to domestic violence support: www.eerc.org.uk

Brighton Housing Trust (BHT)

BHT provides advice on immigration, housing and benefits issues to people across Sussex. It also provides a homelessness support service and access to mental health support: www.bht.org.uk

Greater Manchester Immigration Aid Unit (GMIAU)

GMIAU offers free immigration advice and support, and is based in Manchester: www.gmiau.org

King's Legal Clinic (KLC)

King's Legal Clinic is a free advice-only legal service based in The Dickson Poon School of Law on the Strand Campus at King's College London. Students working under the supervision of qualified lawyers offer consultations followed by a written letter of advice.  They cover immigration, housing, employment and other advice: https://www.kcl.ac.uk/legal-clinic/how-we-can-help

Wilsons Solicitors

Wilsons is an immigration law firm which also provides advice on family and public law matters: www.wilsonllp.co.uk

Turpin Miller

Turpin Miller is a law firm based in Oxford which provides legal advice on immigration and housing law, particularly (but not limited to) those who have recently been released from prison: www.turpinmiller.co.uk

Bindmans

Bindmans is a law firm based in central London providing legal advice in a wide range of areas: www.bindmans.com/

Birnberg Peirce

Birnberg Peirce is a law firm based in London which provides legal advice in a wide range of areas including immigration and actions against the police: www.birnbergpeirce.co.uk

Luqmani Thompson

Luqmani Thompson is a specialist immigration law firm based in north London. They also do one-off consultations at a fixed fee: https://luqmanithompson.com/

Wesley Gryk Solicitors

Wesley Gryk Solicitors are a specialist immigration law firm based in south London: www.gryklaw.com

TRP Solicitors

TRP is a specialist immigration law firm based in Birmingham: www.trpsolicitors.co.uk

Edgewater Legal

Edgewater Legal is a niche immigration law firm based in West London: www.edgewaterlegal.com

Barnes, Harrild & Dyer (BHD)

BHD is a law firm based in London and Croydon, specialising in immigration and employment law: www.bhdsolicitors.co.uk

Citizens' Advice

Support for preparing your application:
www.citizensadvice.org.uk/immigration/staying-in-the-uk-after-brexit/preparing-to-apply-for-pre-settled-and-settled-status

Support with benefits and welfare support: www.citizensadvice.org.uk/benefits/

Law Centres Network

Law Centres provide legal advice on a range of issues to people who cannot afford a lawyer, and can be found in various locations around the country: www.lawcentres.org.uk

Immigration Law Practitioners' Association (ILPA)

Still not found a legal advisor? The ILPA directory contains a more detailed list of registered immigration advisors: ilpa.org.uk/members-directory/. If this directory is unavailable, you can also find immigration advisors at https://www.gov.uk/find-an-immigration-adviser.

Bail for Immigration Detainees (BID)

BID is a charity which provides free legal advice to those stuck in immigration detention: www.biduk.org

Public Law Project (PLP)

PLP is a small charity specialising in public law matters. Although their casework team very rarely take on new enquiries directly from members of the public, they have a useful page on their website which includes a list of legal aid providers and advice organisations, with short descriptions of the areas they give advice on.

Legal advice on British citizenship

Some recommended law firms to provide advice on automatic rights of British citizenship, and naturalisation and registration for British citizenship:

The following law firms may be able do legal aid work in some circumstances (e.g. children in care):

The following charities can provide free advice and assistance for children and young people:

Advice about other issues

Several of the organisations listed above provide advice in more than one area. Below you will find a list of other organisations which provide assistance in areas beyond immigration law.

Glass Door Homeless Charity

Glass Door provides support to people facing homelessness in London, including with EUSS applications, lost document replacement, opening bank accounts. The also offer a night shelter: www.glassdoor.org.uk

Roma Rough Sleeping Team

Supporting people in the Roma community sleeping rough in London with partners across the sector.

www.mungos.org/our-services/migrants/roma-rough-sleeping-service/

Unlock

If you have a criminal record: www.unlock.org.uk

Useful one page summary which contains further links: https://unlock.org.uk/advice/settled-status/

London Assembly - Mayor of London

Migrant Londoners Hub - services for migrants, refugees and newly arrived communities:
www.london.gov.uk/programmes-strategies/communities-and-social-justice/migrant-londoners-hub

European Londoners - information on the EU Settlement Scheme:
www.london.gov.uk/programmes-strategies/communities-and-social-justice/migrant-londoners-hub/visas-and-immigration/european-londoners

What else can I do to report or try and fix problems with my immigration or digital status?

We urge you to report your issue to the following organisations:

Independent Monitoring Authority (IMA)

The IMA was set up to protect the rights of EU and EEA EFTA citizens in the UK and Gibraltar, by monitoring UK public bodies to make sure they implement the rights of these citizens and by identifying any underlying issues. In sharing your experiences with them, they gain better insight into where there are still problems, and it can help them decide which issues to pursue.

There are two ways of reporting a problem:

Submit a complaint: www.ima-citizensrights.org.uk/report-complaint
Share your story anonymously: www.ima-citizensrights.org.uk/your-story

Home Office complaints

If you are unhappy with any treatment you received from the Home Office you can make a complaint. For details, see:

complaints about UK Visas and Immigration (includes EU Settlement Scheme applications, EUSS Family Permit applications, EUSS digital status):
https://www.gov.uk/government/organisations/uk-visas-and-immigration/about/complaints-procedure
complaints about Border Force:
https://www.gov.uk/government/organisations/border-force/about/complaints-procedure
complaints about Passport applications:
https://www.gov.uk/government/organisations/hm-passport-office/about/complaints-procedure

If you are unhappy with the Home Office's final response to a complaint, there is now a new Independent Examiner of Complaints (IEC).

For more details, see
https://www.gov.uk/guidance/make-a-complaint-to-the-independent-examiner-of-complaints.

Contact your MP

You can contact your MP when you, or people living in your area, are affected by decisions made by the UK Parliament or by the Government. MPs represent all the people in their local area, whether they vote for them or not, and even if they are not eligible to vote. Getting support from your MP can sometimes help you get answers in relation to your own case, and it can also raise the profile of important issues:

www.parliament.uk/get-involved/contact-an-mp-or-lord/contact-your-mp/

Home Office Helplines

EU Settlement Resolution Centre
- Webform: eu-settled-status-enquiries.service.gov.uk/start
- Telephone: 0300 123 7379 or from outside the UK: +44 (0)203 080 0010
UKVI Resolution Centre (for View & Prove queries)
- Telephone: 0300 790 6268 or from outside the UK: +44 (0)203 875 4669
Telephone lines are open:
- Monday to Friday (excluding bank holidays), 8am to 8pm
- Saturday and Sunday, 9:30am to 4:30pm
- See call charges
Passenger support helpline (if you are having trouble proving to a carrier that you can travel to the UK)
- Telephone: +44 (0)800 876 6921 or +44 (0)203 337 0927
- 08:00 - 18:00 Mon - Fri, until 31st March at 18:00.

Government information pages on EUSS and digital status

Apply to Settled Status
www.gov.uk/settled-status-eu-citizens-families/applying-for-settled-status
View and prove your status
www.gov.uk/view-prove-immigration-status
Guidance on view and prove:
www.gov.uk/government/publications/view-and-prove-your-immigration-status-evisa
Late applications to the EU Settlement Scheme:
www.gov.uk/government/publications/eu-settlement-scheme-information-for-late-applicants/eu-settlement-scheme-information-for-late-applicants

EU Commission information pages on Withdrawal Agreement

EU Commission website which consolidates relevant information, including:

Who is protected by the Withdrawal Agreement
What the Withdrawal Agreement protects
EU citizens living in the UK
UK nationals living in the EU
Guidance documents
Monitoring and enforcement of the citizens' rights Part of the Withdrawal Agreement

www.commission.europa.eu/strategy-and-policy/relations-united-kingdom/eu-uk-withdrawal-agreement/citizens-rights-0_en

Other support

If you are an EU citizen and need help or would like to speak to someone about how you feel, here is a list of organisations you can contact.

Samaritans – for everyone

www.samaritans.org

Email: [email protected]

Call: 116 123

Open 24/7

Campaign Against Living Miserably (CALM)

www.thecalmzone.net
Or visit the webchat page directly

Call: 0800 58 58 58
5pm to midnight every day

Papyrus – for people under 35

www.papyrus-uk.org/contact-us/