Problems with your immigration status?

Report it today through one of our forms below. We have six different reporting forms, covering four areas:

• Losing your EUSS status or family reunion rights
• Problems using or accessing digital-only status - including when travelling
• Problems applying for EUSS status
• Problems accessing welfare

You can find the forms and some more information in each of the four sections below.

Losing your EUSS status or family reunion rights

The Home Office granted me pre-settled status in 2020 without flagging any issues with my documentation at the time. This gave me a false sense of security that my status was valid, only for it to be used as grounds for refusal years later.

• Have you been told your EUSS status was granted in error?
• Have you been told that your pre-settled status will be allowed to expire and will not be extended?
• Did you apply for EUSS status as a family member, but received a refusal because the Home Office says your sponsor's status was granted in error?
• Have you been told you can keep your settled status, but can no longer bring family members to join you?
• Has the Home Office written to say it is thinking about removing your pre-settled status, or that it has been curtailed or cancelled?

Report it today: 

Losing EUSS status or rights 

Problems using or accessing digital-only status

My bank and employer asked me for proof of status, and when I logged in to my UKVI account, my photo had disappeared and the wrong details were displayed. I was at risk of my bank account being closed. I called the Resolution Centre for months on end, and it wasn't getting fixed. With the help of the3million, I finally got access to my account. I feel I could have never worked without your help! I am extremely grateful.

• Are you struggling to view and prove your EU Settlement Scheme* status?
• Are you having difficulty updating your EUSS* status (also known as an eVisa) with new contact or identity  document details?
• Any other issues in relation to proving settled or pre-settled status*?
• Does your EUSS eVisa contain the wrong details?
• Problems travelling? Did anyone demand proof of your status or incorrectly told you that you need an ETA?

Report it today: 

Problems with your EUSS eVisa

Problems travelling with an eVisa

* If you have status outside the EUSS, and you experience any problems setting up a UKVI account, accessing, updating or proving your eVisa, please report it here:

Problems creating UKVI accounts and accessing eVisas (outside the EUSS)

Problems applying for pre-settled or settled status

When I talked to you, it was the first time we came across someone who actually listened with compassion, knew what was going on and told us we were not alone.

• Have you had a problem applying for settled or pre-settled status under the EU Settlement Scheme?
• Are you still waiting for a decision, administrative review or appeal?
• Have you been refused unjustly or received the wrong status?

Report it today:

PROBLEMS applying for EUSS status

Problems accessing welfare benefits

• Have you been refused Universal Credit, Housing Benefit, Homelessness Assistance, or any other welfare benefits because of your immigration status under the EU Settlement Scheme?

Report it today: 

Problems accessing welfare benefits  

the3million is the voice of EU citizens in the UK. We relay your problems to decision makers and political influencers to seek solution to systematic issues. For example, our reports to the IMA are informed by the problems you told us. Find out more about our reports to the IMA

Are you more comfortable telling us about your problem in your own language?

Please contact us and tell us about the problem in your language. 

Our team includes fluent speakers of Polish, Dutch, German and Romanian. For all other languages, we use automated translation services to get back to you in your own language. 

Thank you in advance for your contribution.