FAQ

I got my (pre-)settled status by applying to the EU Settlement Scheme with a paper application, but I am struggling to view or prove my status.

If you applied to the EU Settlement Scheme by using a paper application form because you did not have a passport or identity card, and have been granted (pre-)settled status, then you can still use the View and prove your immigration status service.

However, what you need to know is:

• Use the View and Prove service as though you are entering a passport number
• Instead of using a passport number, enter the Home Office application reference number which should be on the letter that the Home Office sent you when they granted your status
• If the application reference number is in the format 0000-0000-1234-5678, then don’t enter any of the leading zeros, or the dashes, and instead enter just 12345678

If you are still having problems:

View and prove guidance

UKVI Resolution Centre

• Telephone: 0300 790 6268 or from outside the UK: +44 (0)203 875 4669
  Monday to Friday (excluding bank holidays), 8am to 8pm
  Saturday and Sunday, 9:30am to 4:30pm
  See call charges

EU Settlement Resolution Centre

Webform: eu-settled-status-enquiries.service.gov.uk/start

Telephone: 0300 123 7379

or from outside the UK: +44 (0)203 080 0010
Monday to Friday (excluding bank holidays), 8am to 8pm
Saturday and Sunday, 9:30am to 4:30pm
See call charges